FAQs

Orders and support

How do I ask about an existing order?

Use the Contact page and include your order number and the email address used at checkout.

Where can I check my order status?

If you have received a tracking number, use the Track Order page. Carrier updates may not appear immediately after dispatch.

Product help

How do I check product compatibility?

Read the compatibility information on the product page before ordering. If you are unsure, use the Contact page and include a clear photo of the intended setup.

Where can I read the current store policies?

Use the policy links in the footer. Product pages and FAQs do not replace the current published policies.