Return & Refund Policy

Last updated: 14 July 2026

This policy explains how to contact LazyMe about cancellations, returns and product issues. It does not limit any rights you may have under applicable consumer law.

Contact us

For help with an order, return, delivery question or product issue, email support@get-lazyme.com. Please include your order number and the email address used at checkout. We aim to respond within 24 hours. A response confirms that we are reviewing your request; the time needed to resolve it may depend on the order and the information required.

Cancellation and change-of-mind returns

If you are a UK consumer buying goods online, you have a legal right to cancel your order within 14 days after you receive the goods, subject to applicable exceptions. To cancel, email us with your order number and a clear statement that you wish to cancel. If you cancel after delivery, you must return the goods within 14 days after telling us you wish to cancel.

For a cancellation or return that is not due to a fault, wrong item or other issue for which we are responsible, you are responsible for the direct cost of returning the goods. We will provide written return instructions and the return address for your order. Please do not send an item to a supplier, fulfilment origin or an address found online unless we have confirmed it in writing.

Refunds and condition

We process refunds in accordance with applicable law. Where a statutory cancellation applies, this includes the applicable refund of the original standard delivery cost. We do not charge a restocking fee for a statutory cancellation.

You may inspect and handle goods as you would in a shop. If the value of goods has been reduced because they have been handled beyond what is necessary to establish their nature, characteristics and functioning, a deduction may apply where permitted by law.

30-Day Customer Care Promise

If you are not satisfied with your order, contact us within 30 days after delivery. We will review your order and work with you on the appropriate next step, which may include return instructions or another resolution. This Customer Care Promise is separate from, and does not limit, any rights you have under applicable consumer law.

Faulty, damaged or wrong items

If your item is faulty, damaged, wrong or not as described, contact us as soon as reasonably possible with your order number and a description of the issue. We may ask for photos or other information needed to assess the issue. We will provide the next steps and an appropriate remedy in line with applicable consumer law. Do not return the item before we give you instructions, unless we have told you otherwise in writing.

Cancellation before dispatch

If you would like to cancel an order before dispatch, contact us as soon as possible. We will confirm whether cancellation is still possible before the order is processed. This does not limit any cancellation or other rights you may have under applicable consumer law.