Shipping Policy

Last updated: 14 July 2026

Delivery options, charges and any available estimated delivery dates are shown at checkout for your delivery address. They can vary by destination, product and fulfilment route.

Order updates and tracking

When tracking is available for your order, it will be provided through your order updates. Carrier events may not appear immediately after dispatch.

Delivery questions or delays

If you need help with a delivery, tracking number or order status, email support@get-lazyme.com with your order number and the email address used at checkout. We aim to respond within 24 hours. A response confirms that we are reviewing your request; the time needed to resolve it may depend on the order and the information required.

Cancellation before dispatch

If you would like to cancel an order before dispatch, contact us as soon as possible. We will confirm whether cancellation is still possible before the order is processed. This does not limit any cancellation or other rights you may have under applicable consumer law.